Rental Information

Follow the prompts on your quote:
Click "View Quote"
Click "I Approve"
Virtually sign: type your name in the text box.
The system will request payment via credit card.

A 25% non-refundable deposit guarantees your reservation.
A 50% non-refundable deposit may be requested during peak-season.
A security deposit may be required on certain items.

No refunds will be issued on unused equipment.
All rental equipment is subject to availability at time of booking.
Rentals officially begin upon customer pickup or upon delivery, and respectively end upon client return or delivery-pickup.
Prices are subject to change without notice, including throughout the website and on unpaid quotes.
Official prices are listed on our website. Alternative off-site prices will not be honoured.

CUSTOMER RESPONSIBILITY:
Rented equipment is the responsibility of the customer from time of delivery or customer pick-up to the time of the equipments return.
The customer will not abuse, misuse or damage the equipment:
Keep all rental equipment away from open flame or heat sources.
Place all rental equipment on solid and level surfaces.
Do not stand on or tilt any of the rental equipment (except stage/dancefloor)
Use rental equipment for intended purposes only.
The customer shall not authorize or perform any repairs without prior approval.
Any damaged or missing items must be reported immediately by contacting (403) 259-5150 at the time of delivery, customer pick-up, or as soon as the issue is identified.

The holder of the credit card, if different from the renter is still equally responsible for all terms and conditions and responsible for any loss or damage of equipment if any occur.

In the event of an accident or incident resulting in property damage or personal injury, the customer accepts full responsibility and agrees to release and indemnify Rental Brothers from any claims or legal actions. Additionally, the customer agrees to cover any legal expenses incurred by Rental Brothers in defending against such claims.

LOADING AT YOUR OWN RISK:
All loading, including assisted and unassisted is done so at customers own risk.
The Rental Brothers is happy to assist if needed, but shall not be held liable for any damages sustained to customer vehicles or persons during or due to improper loading.

WEATHER:
For outdoor events, please plan accordingly.
Rental items, especially tents, are reserved regardless of weather conditions, and cancellation terms apply as stated below.

MODIFICATIONS:
Standard Additions: Additions to signed orders can be made up to 14 days prior to delivery or pick-up, provided the requested items are available.
Last-Minute Additions: We will do our best to accommodate additions requested less than 48 hours before delivery or pick-up; however, fulfillment of such requests is subject to availability and logistical constraints.
Standard Reductions: Reductions made up to 14 days prior to delivery or pick-up will receive full credit.
Late Reductions: Any reductions requested less than 14 days prior to delivery or pick-up are non-refundable and will receive no credit.
Limitation on Reductions: No reduction shall exceed the total amount of the retainer payment received.

UNUSED ITEMS UPON RETURN:
Refunds are not issued for rental items returned unused.

RETURNS/CLEANING:
All items are to be returned properly cleaned and in the same order they were received.
A minimum $35 charge is automatically applied to the rental fee if equipment is returned in unclean condition.
BBQs, Griddles, Concessions and Carpets are exempt, as they are priced with a cleaning fee attached.
All dinnerware, silverware, glassware must be thoroughly scraped and rinsed to remove all food residue. They should be repacked in their original containers and returned in the same condition and packaging as they were provided. Failure to meet these requirements may result in additional charges.
Late returns: items not returned by the agreed-upon return date specified in the contract will incur late fees, calculated per item and for each day the item is overdue.

POP-UP TENTS:
Pop-up tents must be taken down prior to incoming inclement weather.
Do not leave tents unattended for extended periods of time.
Please do not remove the tent top from the frame at takedown.

DAMAGE PROTECTION:
A damage protection waiver (DPW) will be automatically added per contract on all rental items (unless declined). If declined, client is subject to any replacement costs for damaged items.
The DPW will cover either the first $500 or $2500 of broken or damages equipment, depending on the size of the quote.
The DPW does not cover the cost of lost or stolen items. Replacement charges will be refunded if missing items are returned within 30 days.
The DPW does not cover the cost of loss or damage of items due to improper handling by transportation, courier or other related companies.
The Rental Brothers shall not be responsible for any loss or damage to customer’s property or person that is in anyway connected with the use or defect of our rental equipment. The Rental Brothers makes no warranties as to the equipment’s fitness for any particular purpose.

PAYMENT POLICY:
A 25% non-refundable deposit guarantees your reservation, although cancel within 14 days and receive full credit toward any future events.
Full payment is due 14 days before your scheduled Delivery or Self Pick-up.
Prices are subject to change without notice on un-signed quotes or throughout the website.

CANCELLATION POLICY:
Deposits and payments are not refundable.
Cancel within 14 days to receive FULL CREDIT towards future events. There are no exceptions to this.
For Marquee/Pole Tents, Washroom Trailers, Porta Potties, and Handwash stations, a minimum 30 days’ notice is required for cancellations or reductions to ensure availability for other clients and to cover associated planning costs.

Off-Season Hours (October 1 - May 14):
Mondays - Fridays: 9:00 AM - 5:00 PM
Note: Please schedule an appointment prior to visiting during the Off-Season.

Busy-Season Hours (May 15 - Sept 30):
Mondays - Fridays: 9:00 AM - 5:00 PM
Saturdays: 9:00 AM - 12:00 PM

#111, 8203 31 ST SE, CALGARY

HOW DOES STANDARD DELIVERY WORK?
Similar to companies like Amazon or UPS, our delivery windows are flexible, typically occur 1–2 days within the estimated delivery date provided on your contract. This approach allows us to efficiently schedule multiple deliveries, adapt to changing logistics, and ensure that all clients receive their orders in time for their event. Rest assured, we always aim to deliver well in advance of your setup needs to avoid any last-minute concerns.

* If you have specific timing requirements, premium/specific delivery options are available at an additional cost.*

DELIVERY/PICK-UP:
If delivery prices are not itemized on the quote, it is assumed the order is for customer self-pickup, or more details are needed to price out delivery, such as an address.
Delivery date is estimated. Delivery may occur 1-2 days prior to the estimated delivery date for standard delivery. Same day deliveries available at additional costs. Delivery or pickup outside regular hours (Monday - Friday, 8:00 AM - 5:00 PM) available at additional costs*
Standard Delivery includes drop off at van-side or near van-side on ground level.
Additional fees will apply if items need to be moved over long distances, rough terrain, stairs or via elevator.

DELIVERY OF MARQUEE/POLE TENTS:
Setup/takedown of tents are INCLUDED in tent prices.
Delivery occurs up to 5 days prior to event day (unless paying additional costs for specific date/time).
Pickup-occurs up to 5 days after the event day(unless paying additional costs for specific date/time).
Crew requires driving access to tent setup location & 24/7 right-of-access to tent staging area.
Grass installations must mow lawn prior to set-up.

SETUP/TAKEDOWN DURING DELIVERIES:
Unless otherwise posted, quote does NOT include setup or takedown (with the exception of marquee frame and pole tents).
We very much appreciate items being stacked and ready for pickup similar to how they had been dropped off.
Takedown charges will automatically apply at 20% of the total job cost if items are not dismantled or neatly stacked and ready for pickup.

* DELIVERY RATES ARE APPROXIMATELY AS FOLLOWS (pricing subject to amount of items and location):
Standard Delivery/Pickup (All Day Window: 9am-5pm): Starting at ~$100.00
Standard Downtown Delivery/Pickup (All Day Window: 9am-5pm): Starting at ~$150.00
Smaller Time Window or Pin-Point Time Delivery: Please inquire for rates.
Same-Day Delivery/Pickup: Starting at ~$125.00 (all day window) or ~$135.00 (smaller window)
Out-of-Town: Starting at ~$2.99 per loaded km. Please inquire for rates.
Outside of Business Hours/Days (Monday-Friday: 9:00 AM-5:00 PM):
Saturday: Starting at ~$125.00
Sunday: Starting at ~$199.00
Late Night: Starting at ~$150.00 (weekday) and ~$299 (weekend)

Standard Deliveries: 4 hour window
Marquee Tent Deliveries: 1-3 day window (details confirmed with client beforehand)
Delivery prices during peak season, sharp deliveries, or for large orders may vary.
Delivery prices for out-of-town deliveries will vary.

We service all of South Alberta.
Please contact us or request a quote for exact pricing depending on your specific rental needs.

Setup prices vary depending on the size of your event. Please contact us directly for more details.